PJ Beads prides itself on its excellent customer service. Our staff are extremely knowledgeable and helpful. They will always deal with any enquiries, problems or complaints from customers in a speedy and courteous manner.
Out of Stock Items
We try to keep every item on our website in stock at all times. Unfortunately this is not always possible. If an item is unavailable we will do our best to contact you by phone or email to notify you. Otherwise, we will send a close substitute if you have indicated on ordering that this is acceptable.
We will credit or refund the cost of the missing item if you do not wish to have an alternative supplied. If we are unable to contact you and you have indicated you do not want substitutes we reserve the right to send a partial shipment. On occasions we can back order items and send them on postage free, but this is at the discretion of PJ Beads Ltd.
If you have any enquiries, please email email@example.com or phone 01704 575461 Monday-Friday 9am-4pm. Out of hours you may leave a message on our answerphone.
We aim to dispatch orders within 2 working days from receipt of order, which we achieve over 90% of the time. We use Royal Mail 1st class service or a carrier service for heavier or high value parcels. Packages may require a signature so please supply a delivery address where someone will be present to sign for it. We can send your order to a neighbour or work address if requested to do so.
We have standardised UK (excluding Channel Islands) postage charges and rates as follows:
Basket subtotal up to £15 (excl VAT) £1.90 plus VAT
Basket subtotal between £15 - £70 (excl VAT) £3.50 plus VAT
Basket subtotal over £70 (excl VAT) Free of charge
Priority Delivery Service
For urgent orders we offer a priority delivery service at a cost of £7.70 plus VAT.
We must receive your order before10.30am and will ensure it goes out on the same working day for delivery the next working day. Friday orders will be delivered on Monday. Weekend orders will be delivered on Tuesday.
This service is only available for the UK mainland. In some remote areas such as the Scottish highlands it may be a 2 day service.
A signature is always required on delivery.
Postage charges are based on your destination country.
European shipping is charged at £7.00 plus VAT
Worldwide shipping is charged at £12.00 plus VAT.
These costs are calculated on a standard weight and size parcel. If your order is particularly large we reserve the right to contact you regarding the additional cost to cover the carriage.
All payments must be in pounds sterling.