Delivery and Returns
Delivery
We aim to dispatch orders within 2-5 working days from receipt of order, which we achieve over 90% of the time. We use Royal Mail 1st class service or a carrier service for heavier or high value parcels. Packages may require a signature so please supply a delivery address where someone will be present to sign for it. We can send your order to a neighbour or work address if requested to do so.
Postage Costs
We have standardised UK (excluding Channel Islands) postage charges and rates as follows:
Basket subtotal up to £15 (excl VAT) £2.90 plus VAT
Basket subtotal between £15 - £70 (excl VAT) £4.00 plus VAT
Basket subtotal over £70 (excl VAT) Free of charge
Overseas Customers
Unfortunately we only ship within the UK.
Returning Goods
Please check your order carefully when it arrives to ensure everything is correct and suitable for your purposes. If there are any problems with your order please email us at orders@beads.co.uk. If you have received an incorrect item, you can return it to us by 2nd class post (but must obtain a proof of purchase receipt) and we will refund the postage cost to you. The correct item will be sent out (providing the item is in stock) to you as soon as we receive the incorrect item.
Unsuitable Goods
We will refund or credit any UNUSED goods returned to us within 30 days of purchase without question. Please package any returns carefully in a padded bag or box. You will need to pay the correct postage and return to:-
PJ Beads Ltd
5 Winding Way
Leeds
LS17 7RB.
Faulty Goods
Please notify us of any faulty goods within 30 days. We will either replace the item or credit/refund your account. We may require you to return the item to us but please contact us first.
We hope you will never have a problem but be assured that if you do our staff will make every effort to resolve it in a speedy and courteous way.