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Terms & Conditions

Terms and Conditions

Payment

We accept credit card or debit card payments via a secure server which encrypts the information before sending across the internet. Cards we accept include: MasterCard; Visa; Visa Delta; Solo; Switch; Maestro. We also accept PayPal. For payment of goods on collection we will accept cash payment.

Please note that goods will not be delivered until the customer's funds paid to PJ Beads Ltd have cleared in full.

Prices

Please note that all transactions will be carried out in pounds sterling. Product prices on the retail site are shown to include VAT at 20% and to exclude VAT at 20% on the wholesale site. Checkout will show prices exclusive of VAT with the VAT added as a bulk item. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. PJ Beads Ltd monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, PJ Beads Ltd reserves the right to decline orders for bulk or high value purchases.

Credit Card Security

At the payment stage of the ordering process, you will be passed on to a Secure Order Processing page hosted by our payment partner SagePay. Your details will be encrypted by 128-bit industry-standard Secure Socket Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. In addition, for extra security, your payment details go direct to the bank and we never even see them.

Privacy Policy

We take the security of your data very seriously. We collect only the basic personal details required to process your order. We do not release, sell or share this information with any other companies, organisations or individuals.

Please refer to our ‘privacy policy’ for further information about how PJ Beads uses and protects your personal data.

Delivery

We aim to dispatch orders within 2-5 working days from receipt of order, which we achieve over 90% of the time. We use Royal Mail 1^st class service or a carrier service for heavier or high value parcels. Packages may require a signature so please supply a delivery address where someone will be present to sign for it. We can send your order to a neighbour or work address if requested to do so.

Postage Costs

We have standardised UK (excluding Channel Islands) postage charges and rates as follows:
Basket subtotal up to £15 (excl VAT) £2.90 plus VAT
Basket subtotal between £15 - £70 (excl VAT) £4.00 plus VAT
Basket subtotal over £70 (excl VAT) Free of charge

Overseas Customers

Unfortunately we only ship within the UK.

Returning Goods

Please check your order carefully when it arrives to ensure everything is correct and suitable for your purposes. If there are any problems with your order please email us at orders@beads.co.uk. If you have received an incorrect item, you can return it to us by 2nd class post (but must obtain a proof of purchase receipt) and we will refund the postage cost to you. The correct item will be sent out (providing the item is in stock) to you as soon as we receive the incorrect item.

Unsuitable Goods

We will refund or credit any UNUSED goods returned to us within 30 days of purchase without question. Please package any returns carefully in a padded bag or box. You will need to pay the correct postage and return to:-
PJ Beads Ltd
5 Winding Way
Leeds
LS17 7RB.

Faulty Goods

Please notify us of any faulty goods within 30 days. We will either replace the item or credit/refund your account. We may require you to return the item to us but please contact us first.

We hope you will never have a problem but be assured that if you do our staff will make every effort to resolve it in a speedy and courteous way.

Out of Stock Items

We try to keep every item on our website in stock at all times. Unfortunately this is not always possible. If an item is unavailable we will do our best to contact you by phone or email to notify you. Otherwise, we will send a close substitute if you have indicated on ordering that this is acceptable.

We will credit or refund the cost of the missing item if you do not wish to have an alternative supplied. If we are unable to contact you and you have indicated you do not want substitutes we reserve the right to send a partial shipment. On occasions we can back order items and send them on postage free, but this is at the discretion of PJ Beads Ltd.

If you have any enquiries, please email info@beads.co.uk. Out of hours you may leave a message on our answerphone.

Environmental Policy and Social Responsibility

We are concerned that nothing we buy should contribute towards exploitation of people or the environment. We have dealt with many of our suppliers for over 25 years, have visited their premises and know them personally. Wherever possible we buy from people we have visited or from factories, which are regulated and inspected. Wood comes from sustainable forests, bone from domestic cattle and freshwater pearls from farmed sources. We try to use sea transport in preference to airfreight. We recycle boxes and packaging where it is reasonable to do so.

Nickel Content

Our plated items, where relevant, all conform to all EU laws restricting the use of nickel. For more information see www.teg.co.uk/nickel/94-27-EC.htm

Contact Us

Please contact us at the address below:

PJ Beads Ltd
5 Winding Way
Leeds
LS17 7RB.

Phone: +44 (0)1704 575461
Email: info@beads.co.uk
Web: www.beads.co.uk

Unlawful or prohibited use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm PJ Beads Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website terms of use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. PJ Beads Ltd owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of PJ Beads Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.